Before You Contact Support
Before contacting our support team, please be sure you have read the product manual and our FAQ.

Evaluation Version Users
There is no support offered for the evaluation version. However, you can submit your pre-sales questions to photorecovery@hketech.com.

Registered Version Users
Registered users are entitled to receive email support within 12 months of purchase. Please include your license info with your request.

Email: photorecovery.support@hketech.com

Hours: 9am-6pm Monday-Friday (GMT+8)

Email Support
Technical Support will be provided via emails only. Please provide the following information in your email:

  • License key
  • Product version
  • Windows version
  • Error message
  • Steps to reproduce the error


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