Q.What is the objective of Easy Photo Recovery?

The primary objective of Easy Photo Recovery is to recover photos in memory cardsof digital devices (e.g. camera, cell phone) under the following situations:

  • One or more photos are accidentally deleted, or
  • "Delete all photos" is accidentally performed, or
  • Memory card is accidentally formatted (by the camera or other device like PC), or
  • Damaged card or other situations that your PC or camera cannotretrieve the image
Q.Can I use Easy Photo Recovery to recover deleted images in my harddisk or CD-ROM?

No. At present,Easy Photo Recoveryonly restores photos in removable media. Its design and logic are optimized for removable media and pictures.

To recover pictures in harddisk, we would suggest that youuse a harddisk recovery software.

Q.Can I use Easy Photo Recovery without administrator rights?
No. You need to log on a user with administrator rights otherwiseEasy PhotoRecoverywill terminate itself.
Q.Can I use the same device to store my restored photos?

No. This will further reduce the chance that your photo can be recovered. In fact, once you found you need to recover your photo, the more modifications (add/change/delete) you make to the media, the lesser chance that your photos can be recovered.

Q.I got some small JPEG files restored. Is this normal?

Yes, it is normal. If the size of the data content is substantial (e.g. raw format photo, movie), most of the digital cameras create small JPEG photos with file extension 'THM' for rapid thumbnail display and/or storing Exif information. These 'THM' files are in fact small JPEG-compatible files.

Q.I can view my photo when I choose thumbnail view in Windows Explorer. However, when I view it in ‘Windows Picture and Fax Viewer’ or other software, the image is broken. Why?

Most of the JPEG images taken by digital cameracontain a thumbnail at the beginning of the file. When a low resolution image is required, most of the software (e.g. Windows Explorer) display the thumbnail. However, the actual contents of the file may be corrupted.

You may download and try our sample SAMPLE1.JPG(right click to save the picture to your hard disk). You will find that the thumbnail displayed by Windows Explorer is completely different from the image displayed byother software(e.g. Windows Picture Viewer or Internet Explorer).

The preview of Easy Photo Recovery displays the image decoded from the JPEG data rather than the low resolution image stored in the file. Thus, you won'thavea broken or (even different) photo/picture recovered which is different fromour preview thumbnails or restored from our trial version.

Q.What is the advantage of restoring photos using original filenames in memory card?

As mentioned, some digital devices create thumbnail file to store Exif information (e.g. shooting date/time, aperture, white balance, etc) for certain images (e.g. AVI file, raw format photo). The software bundled with the digital device usually uses specific filename pattern (usually same file prefix, but different file extension) to associate the thumbnail file with the original file, and process the information.

Thus, restoring the images with filenames in memory card facilitates those software to properly link the information and the image together. If the filenames recovered were some random generated names, you would need to examine the images one by one, and rename the files properly otherwise those software will fail to link the shooting information with the images. This would be time consuming especially when several images were in same scene.

Both quick scan and complete scan will try to recover the pictures using the original filenames.

Q.Can I run the recovery faster?

The recovery duration depends on a few factors, for example:

  • Data transfer speed of the memory card. For example, usually CF card speed is in number of 'X', in which 1X means 150KB per seconds. Thus, a 50X CF card means 7.5MB per second
  • Data transfer speed of the USB interface. USB 1.1 operates at 1.5 Mb/s or 12 Mb/s. USB 2.0 can operate up to 480 Mb/s. Thus, if your computer hardware supports USB 2.0 (most of themotherboards manufactured after 2002 do support USB2.0), then try looking for a memory card reader which also supports USB 2.0.

Easy Photo Recovery analyse the contents of the memory card before performing the recovery.This improves the accuracy of the picture recovery, however, the data scanning duration may be longer than othersimilar software.

Q.What is the difference between MB/s and Mb/s?

Throughout Easy Photo Recovery, MB means MegaBytes. Mb means MegaBits. One byte has eight bits.

Q.I have a 32MB memory card, but Windows always says that it is less than 31MB. Why?

MB in memory cards mean millions of bytes. MB in Windows means 1024x1024 bytes. Thus, a 32MB memory card is shown as less than 31MB in Windows Explorer.Similarly, 1GB in memorycardsmeans 1 billion bytes; 1KB in memory cards means 1 kilo bytes. All these differ from Windows' definitions.

Q.When should I use quick scan and when should I use complete scan?

Use quick scan when:

  1. One or more photos are deleted, or
  2. "Delete all photos" is accidentally performed

Use complete scan when:

  1. Card is formatted by the digital device, or
  2. Card is formatted by another device, or
  3. Damaged card or other situations that quick scan cannot recover the image

You may try both quick scan and complete scan. As quick scan and complete scan have some different mechanisms, there may be chance that a photo can be properly recovered by one of the scans but not the other.

Q.The raw format image in the preview panel is corrupted. Should I recover it?

You should try recovering it since the recovered image may be in proper format.It is because the camera manufacturers occasionally introduce new encoding in the raw format.Although our viewer may not able to display it,Easy Photo Recoverymay be able to restore the photo properly. You may then view and process the raw image using the software bundled with the camera.

Q.Will my memory card be modified by Easy Photo Recovery?

Easy Photo Recoverywill not modify/overwrite the content of your original data; it only retrieves data and save to another disk location.

Q.Any other issues I should consider when recovering my memory card?
  • Do not mount the card reader before Windows has started.In some circumstances Windows will create a file called BOOTEX.LOG to removable media during Windows startup. Creation ofthis file may corrupt your recoverable pictures.
  • Try to format your card using the camera instead of using Windows unless you know Windows and your camera in details.Sometimes the card formatted by Windows will not be usable in the camera (e.g. some cameras do not support the file system FAT-32).In addition, something we called the "cluster size" may not be compatible.
Q.I shoot pictures of different formats in the same memory card (e.g. JPEG, AVI, Nikon NEF). How can I recover the most of the pictures?
  1. Scan with formats that exist in the card
  2. Scan with a particular format (e.g. NEF only) and suppress the other file types

The file types that Easy Photo Recovery recognize can be specified in [File] -> [Options] -> [File types].

Q.I recovered a movie in trial version. When it is played, it encounters buffer underrun problem.

The video restored by trial version contains around1 second for preview. Due to technical issue, the video after the preview is corrupted, and may cause buffer underrun in the video player.

In the registered version, Easy Photo Recovery will try to restore all the video contents, if possible.The buffer underrun problem should be resolved if Easy Photo Recovery can properly locate and recover all the video contents.

However, please note that there are chances that the preview, plussome contents after preview, are properly restored, but the remaining clips are corrupted. This is often caused by those data were overwritten, or the camera uses a special way to store the video data that Easy Photo Recovery cannot locate or recover them properly.

Q.I have deleted photos in the file extension list of Easy Photo Recovery. However, it was not recovered. Why?

There are some factors affecting the number of photos recovered, for example:

  • Camera brand and model
  • Shooting sequence of the photos
  • Whether you would occasionally delete all images or format the memory card. In general, all photorecovery software work better if you occasionally delete all images or format the memory card.
  • Whether the photo contents are still in the memory card

Once a photo is deleted (intentionally or accidentally), the occupied space in the memory card will be released immediately, and there is chance that the released space is overwritten by some other data.If this really happens, your photo can hardly be recovered.

Thus, in general, no data recovery software or data recovery company can guarantee that 100% of your data can be recovered. Also, it is possible that a lost photomay be recovered by software A but not software B. Another lost photo in the same memory card may be recovered by software Bbut not software A.

On the other hand, if you find thatEasy Photo Recoveryconstantly cannot recover thephotos taken by your camera, then please send the details of the photo (e.g. the shooting camera model), and preferably with one or more sample photos to us. We will look into it.

Q.I have some photos but the file extension is not on the list. Can you help?

Please send the details of the photo (e.g. the model of the camera), and preferably with one or more sample photos to us. We will look into it and investigate the feasibility of incorporating it in our coming releases.

Q.I took my photo in TIFF format, but Easy Photo Recovery restored the photo with raw format file extension. What should I do?

Some raw format photos are closed to TIFF format. In this case, please restore the photo and rename the suffix to 'TIF'.

Q.What should I do if I have accidentally deleted one or more photos?

Try not to shoot additional photo/movie to the memory card. Storing new photo and/or movie to the memory card will probably make your deleted photos unrecoverable.

Do not delete any photo/movie from the memory card as well, too.

Download all existings photos and movies from the memory card to your computer. Then executeEasy Photo Recoveryto recover your photo.

Q.Why some of the recovered photos are broken in 2 sections with strange colors in lower section?

There are many reasons that the recovered photo was broken. It depends a lot of factors such as the memory card writing logic, shooting sequence of the photos, etc. Most photo recovery software do have the similar limitations.

If your problem photo is in JPEG format, in most of the situations the original photo can be rescued. Please refer to our productJPEG Recovery.

Q.Where can I register?
Please visit ourpurchase section.
Q.I have purchased Easy Photo Recovery, but I still haven't received my registration details.

Thank you for choosing Easy Photo Recovery. We will send you login information to the registered user site via email after successful completion of your order. You'll need to login the registered user site to obtain your license key(s).

If you do not receive our registration email after some time (e.g.1 working day), please contact us.

Q.I am an administrator in Windows Vista but I can't register the application. Please help.

In Windows Vista, User Account Control (UAC) and its Admin Approval Mode are enabled by default. When UAC is enabled, local administrator accounts run as standard user accounts. This means that when a member of the local Administrators group logs on, they run with their administrative privileges disabled.

You can logon using the BUILT-IN administrator account (which is disabled on new installations of Windows Vista) to register. Alternatively, read Windows Vista User Account Control Step by Step Guide at http://technet2.microsoft.com/WindowsVista/en/library/0d75f774-8514-4c9e-ac08-4c21f5c6c2d91033.mspx?mfr=true

This guide covers the following scenarios for UAC:

  • Scenario 1: Request an application to run elevated one time
  • Scenario 2: Mark an application to always run elevated
  • Scenario 3: Configure User Account Control
Q.What should I do if I need to re-install Easy Photo Recovery but I have lost my registration key?

Please follow the instructions in our registration email to retrieve the key.

In the event that the registration email is also lost, please contactus.

Q.Can I get a CD copy of Easy Photo Recovery?
At present,Easy Photo Recovery is only available via download.

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