Q.I have a corrupted picture that the trial version cannot recover. Will the registered version be able to recover it?
Our registered version is identical to the trial version except the output picture will contain a watermark. Thus, if the trial version cannot recover your picture, the registered version also will NOT recover your picture.
Q.I can view my photo in the preview of Open Window dialog box. However, the image is broken after being opened. Why?

Most of the JPEG images taken by digital camera contain a thumbnail at the beginning of the file. When a low resolution image is required, most of the software (e.g. Windows Explorer) display the thumbnail. However, the actual contents of the file may be corrupted.

You may download and try our sample SAMPLE1.JPG (right click to save the picture to your hard disk). You will find that the thumbnail displayed by Windows Explorer is completely different from the image displayed by other software (e.g. Windows Picture Viewer or Internet Explorer).

Q.In evaluation version, how can I view the quality and details of the recovered image?
If you are using the 'bulk scanning' mode, the thumbnails of the images should be shown in the screen. You may save the images and examine the results. Please note that in evaluation version, the saved images will have same dimensions (width and height) and with a watermark.

Please note that the saved images of the registered version will produce images of same dimensions. Thus, if only a thumbnail is recovered, then the registered version will only restore the thumbnail.

Alternatively, you may simply double click the thumbnail and the JPEG Recovery Editor will be launched. The image shown in the JPEG Recovery Editor will have higher resolution, and it should be the same as the recovered image.

Q.Why I can only recover images with little number of pixels?
Very likely your mega pixels image cannot be restored.

If the trial version can only recover small images (e.g. 120 x 160 pixels) instead of your high resolution image, then the registered version can only recover these small images.
Q.I have a output recovered by trial version with watermark. Can you remove the watermark?
No. The watermark cannot be removed. Even the JPEG Recovery registered version cannot remove the watermark createdby trial version.

To recover a picture without watermark, you must have the original picture, and recover the problem picture using JPEG Recovery registered version.

Normally,under thedefaultsetting both evaluation and registered versions will create the outputpicture with a new filename. It will not overwrite your input picture. If the input picture is accidentally overwritten, there isn't anysimple way to recover the input picture, and you won't be able to perform the recovery.

Q.Do you guarantee that my corrupted photo can be recovered?

There are many different reasons why a picture is corrupted.

We cannot guarantee that everyproblem picturecan be recovered as the file must contain all valid data to make the recovery successful in JPEG Recovery. If the file is corrupted and does not contain all necessary data, there is no way to recover the original image using JPEG Recovery.

Please try before you buy, and check whether your picture can be recovered.

Q.Should I delete my original images after the trial and/or recovery process?
Definitely NO, because

- For trial version, the recovered images will have watermark. The registered version needs the original images for recovery, not the images with watermark. Registered version cannot remove the watermark.

- In future, JPEG Recovery may have new version that can perform better recovery. You will need the original images to perform the trial and recovery processing.

- You may find another recovery software in Internet, and you need to use the original image for recovery, not the output of JPEG Recovery.
Q.Could I ask for a refund if I am not satisfied with the software?

No. We maintain a strict no-refund policy.

Please perform trial andtest the software, and evaluate the resultsthoroughly before making any purchase decision.No refund request will be entertained.

Q.What is the primary use of the software?

In some circumstances, some pictures recovered by recovery software will contain some garbage in the picture. These garbage may be:

  • Part of another picture
  • Unknown stuff

Sometimes, after the recovery processing, your picture may be split into multiple parts, for example, the top portion in a picture, middle portion in the middle of another picture, and the bottom at the bottom of the third picture.

If you have picture(s) in the above condition, JPEG Recovery tries to help you to recover your original picture. The software provides a handy way for you to combine different pictures and remove the unwanted garbage from the picture.

NOTE: JPEG Recovery will NOT recover your deleted picture from hard disk or memory card.If you are looking for a software to recover deleted pictures, please try our Easy Photo Recovery.

Q.What are the conditions that my picture can be recovered?
  • The picture is recovered using picture recovery software e.g. Easy Photo Recovery.
  • All details of your pictures must be present; no matter the details are in one or more JPEG files.

JPEG Recovery cannot 'invent' the missing data. Thus, it is impossible to recover the image properly if the filesize of the corrupted image is substantially less than the normal filesize (e.g. filesize of normal image is around 2MB but corrupted image only has several KB).
Q.I have photos with similar problem but they were recovered by software from other companies. Can you help?

If your photos were recovered by photo recovery software, JPEG Recovery should be able to recover the photos.

Nevertheless, please try the trial version before making your purchase decision.

Q.I have photos with similar problem but they were recovered from hard disk instead of removable devices. Can you help?

JPEG picture recoveredfrom hard disk is far more dynamic and unknown. JPEG Recoveryshould be able torecover the photos if the picture exhibits similar problems and meet the recovery conditions described previously. The successful rate greatly depends on the quality of pictures recovered.

Nevertheless, please try the trial version before your purchase decision.

Q.I have 2 JPEG files. One of them contains the upper portion of a photo and the other contains the lower portion. Can you help?

JPEG Recovery supports combining 2 pictures into 1 in the JPEG Recovery Editor. Under this scenario, manual removal of unwanted data must be involved.

If all necessary data of that photo can be gathered from those 2 files, then most probably the original photo can be restored. As our trial version also incorporates this feature, you may verify whether your photo is restored before you purchase JPEG Recovery.

In rare occasion a photo may be separated into 3 or more files. In this case, combine the first 2 files into 1, and then repeat the process until all portions are merged into a single photo.

Q.If I have a corrupted JPEG picture, and the corruption is due to other reason rather than data recovery, can you help?

If the picture is corrupted due to other reason, our software may not able to help.

Nevertheless,you may try the trial version and determine whether JPEG Recovery can recover your picture. JPEG Recovery have some logic to handle certain (but not all) kinds of data corruption.

Q.Will JPEG Recovery modify my original data in the photo or picture?

JPEG Recovery will not modify any data in your photo or picture. JPEG Recovery also will not perform any compression nor re-compression to your picture.

Thus, all data in your original photo or picture(for exampledimension, color, quality, precision, quantization, progressive or not) will be identical to the original one. In some occasions we may remove the Exif/IPTC data, however, this will not affect the quality of your original photo or picture.

No re-compression is important because JPEG is a "lossy" compression and the picture will lose some quality each time it is re-compressed (for example, open it in Paint, make some changes and save it).

Q.JPEG Recovery suggested an auto-fix but the fix was not correct. What can I do?
You may simply press the Undo button and the auto-fix will be undone.
Q.Sometimes I got internal error 4000, 4001, 4002 or 4003. What is it?

Internal error 4000 to 4003 indicates that the JPEG picture contains invalid encoded data.

If there are changes made to the picture, try to undo some steps and try again. If the picture is freshly loaded or there is no more undo step, then most likely JPEG Recovery cannot recover the picturebecausethe picture containsinvalid encoded data, or in a special JPEG format that JPEG Recovery does not support.

Q.Any recommendations if JPEG Recovery can't help me to recover my corrupted pictures?

There are numerous reasons causing a picture cannot be opened. JPEG Recovery just caters a few of them.

You may try searching the web and check whether there are other software that can help you. However, we don't have any recommendations that can be given to you.

If you still have the medium that the picture was originally resided (e.g. memory card, hard disk, etc) and suspect that the full set of data is still in the medium, you may try usingdifferent data recovery software to analyze it, and see whether one of them can rescue your picture.

Q.Some data of my picture were lost or overwritten by garbage. Can JPEG Recovery recover those data for me?


JPEG Recovery will only reconstructure and adjust your picture using the existing data in the file. JPEG Recovery willNOTinventnor deduce any missing pixel ofthe picture for you.If there are data lost, then those portion(s) can never be recovered.

A quick way to know whether there are data lost is to compare the file size your picture with the other pictures taken by same camera having same resolution.If the file size is significantly lower than the normal ones, then very likely some data aremissing in the picture.

Q.I am an administrator in Windows Vista but I can't register the application. Please help.

In Windows Vista, User Account Control (UAC) and its Admin Approval Mode are enabled by default. When UAC is enabled, local administrator accounts run as standard user accounts. This means that when a member of the local Administrators group logs on, they run with their administrative privileges disabled.

You can logon using the BUILT-IN administrator account (which is disabled on new installations of Windows Vista) to register. Alternatively, read Windows Vista User Account Control Step by Step Guide at http://technet2.microsoft.com/WindowsVista/en/library/0d75f774-8514-4c9e-ac08-4c21f5c6c2d91033.mspx?mfr=true.

This guide covers the following scenarios for UAC:

  • Scenario 1: Request an application to run elevated one time
  • Scenario 2: Mark an application to always run elevated
  • Scenario 3: Configure User Account Control

You may also read the Windows Vista UAC feature athttp://support.microsoft.com/kb/922708. In short, to run a program as an administrator, follow these steps:

  • Right-click the icon that you use to run the program, and then click Run as administrator.
  • When you are prompted for an administrator password or for a confirmation, type the administrator password, or click Continue.
Q.I purchased Easy Photo Recovery and some of the recovered pictures need repair. Can I have JPEG Recovery for free?
Our Easy Photo Recovery has incorporated logic to recover as many pictures as possible without the needof beingrepaired.Thus, users of Easy Photo Recovery may find that they do not need JPEG Recovery.

On the other hand, non Easy Photo Recovery users may also interest in JPEG Recovery. In addition, putting JPEG Recovery into Easy Photo Recovery will inevitably raise the price of Easy Photo Recovery.

If you are interested in Easy Photo Recovery and JPEG Recovery,we can offer you a discount if bothof themare purchased together. Please refer to our purchase section in our website for details.

Q.Would Easy Photo Recovery create excessive photos that require repair?

We understand why some photos are corrupted and need repair, and ourEasy Photo Recovery has incorporated logic to reduce such occurrence. This is one of the reasons why Easy Photo Recovery provides 2 recovery modes, and analyze the memory card before displaying the thumbnails.

We target that if Easy Photo Recovery is used, JPEG Recovery is not required.

However, the photo recovery processing is dynamic, depending on many factors likeshooting sequence and camera brand/model. Thus, in some situations, problem photo would unavoidably be recovered by Easy Photo Recovery.

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